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⚠️There will be a major update to online banking on October 14th &15th that will impact all online banking/mobile app users.
For more details on what's changing and the timeline, read here. Thank you for your patience! 

 There will be a major update to our online banking system on Oct. 14 & 15. 

 
Outage Timeline


Our system provider will be conducting these updates from late at night on Tuesday, October 14th to early morning on Wednesday, October 15th. During this window, you will likely experience interruptions to your online baking access. We apologize for the inconvenience. 


Helpful Guides for Your Online Access

We've put together two printable guides to help make your setup simple and secure:

Multi-Factor Authentication Guide - step-by-step instructions for setting up MFA and adding an extra layer of protection to your account. 

Wealth Management Accounts Linking Guide - easy directions to connect your accounts to Aviso for convenient access. 

Download and print the guides anytime to follow along at your own pace. 

[Download MFA Guide]  [Download Linking Guide]


 

What's changing?

Multi-Factor Authentication (MFA) will be mandatory for all online banking users after this update. It is an enhanced security measure meant to keep your banking information protected and secure.

You will be prompted to enroll upon your first login after the update. You can choose from 4 options:

  • Push Notifications: Sends a prompt to the users mobile device, allowing them to approve or deny the login attempt with a single tap.

  • SMS Authentication: Sends a one-time password (OTP) via test message and is entered manually by the user.

  • Voice Call Authentication: Delivers a spoken one-time password (OTP) through an automated phone call. It is often used as an alternative to SMS. If you do not have a smartphone, this is the best option for you.

  • Web Authentication: Typically involves using a secure key or device-based biometrics (fingerprint or facial recognition) directly within a browser session.
How often will I have to use MFA?
When your device has 'trusted' status, you will not have to use MFA.
 
  • On mobile, your device will become 'trusted' after you enroll for MFA, and will not lose its status unless you reinstall the app or remove the device from your 'trusted' list.

  • On a web browser, 'trusted' status will expire after 12 hours, so you will usually have to use MFA each time you log in.
 
I need help.
Please call us at 780-853-2822, and one of our staff members will help you through the process of setting up Multi-Factor Authentication. 
If you have an Aviso Wealth, Qtrade Direct Investing®, or Qtrade Guided Portfolios® product through Vermilion Credit Union, you can now link your account to your VCU online banking. 

You will still have to go through your regular Aviso Wealth or Qtrade® accounts to perform any transactions, but you will now be able to view how your products are performing in your VCU online banking (app or browser).

To link your account, you will need to find your Client ID #, which is located on past Aviso statements. 

I need help.
Please call us at 780-853-2822, and one of our staff members will help you through the process of linking your Aviso/Qtrade account.

Online brokerage services are offered through Qtrade Direct Investing. Mutual funds and other securities are offered through Aviso Wealth. Qtrade Direct Investing, Qtrade Guided Portfolios and Aviso Wealth are divisions of Aviso Financial Inc. 
Interac e-Transfer® for Business is an enhancement to the current Interac e-Transfer® capabilities available today in digital banking. 

Interac e-Transfer® for Business allows members to: 

  • Receive payments straight to an account number (in addition to email or phone)

  • Receive payments even if the core banking system is temporarily unavailable

  • Receive remittance data from other financial institutions that have the "send" functionally enabled. Remittance data is the information that comes with a payment to explain what the payment is for. 
     
Interac e-Transfer® for Business is for both retail and small business members. 

I need help. 
Please call us at 780-853-2822, and one of our staff members will help you through any questions you have about this enhancement. 

Digital Banking Help Centre

Things have been changing around here!  We have a new look and a new digital banking experience waiting for you with a few new features and security options to improve your experience.  Please take a look at the helpful information below to make the most of this new platform. 

If you would like a printable version you can find one here. 

Getting Started

We are excited you are taking this step!  First, you will need to create a profile.
  1. Go to the login screen and enter your Member Card® debit card number and click ‘Continue.’
  2. Enter your date of birth and the mobile phone number or email address associated with your account. Click ‘Continue.’
  3. A popup window may display asking for the code you received by text message or email. Enter the code, if applicable, and click ‘Continue.’
  4. Enter a new username (username cannot be your debit card number).
  5. Enter a new password (following the password rules provided).
  6. Re-enter password for verification.
  7. Read and acknowledge the direct service agreement and click ‘Continue.
  8. Confirm details and click 'Create user profile'.
  9. User profile is successfully created. Click 'Proceed to sign in'.
  10. You will be redirected to the login screen. Enter your new username and password.

  1. Go to the login screen and enter your Member Card® debit card number and click 'Continue'.
  2. Enter your current online password. Click 'Continue'.
  3. Read and acknowledge the Direct Services Agreement.
  4. Enter a new username (username cannot be your debit card number).
  5. Enter a new password (following the password rules provided).
  6. Re-enter password for verification.
  7. Enter your mobile phone number or email address associated with your account.
  8. A popup window may display asking for a code you received by your mobile device (text message) or email address associated with your account. Enter the code and click 'Continue'.
  9. Confirm details and click 'Create user profile'.
  10. User profile is successfully created. Click 'Proceed to sign in'.
 

Maximum 35 alphanumeric characters (A to Z, a to z, 0 to 9, and special characters) and your username cannot be your PAN (16-digit debit card number).

Simple tips:

  • It cannot be changed
  • It could be your email address
  • Something you can remember easily
  • If you try something and it isn't accepted, it means someone else already has that username.

  • at least 10 characters minimum and up to 35 characters maximum

  • at least one upper case letter

  • at least one lower case letter

  • at least one number

  • special characters are optional

Simple tips:
  • Choose a letter of the alphabet and swap it out with a number or special character every time it appears in your password.
  • Use a code that you understand for your password
  • Spell a word you choose backwards and add numbers
No, once you've chosen a username, you won't be able to change it. 

Forgot your password? No problem. Follow these steps to reset it on the app or in the digital banking platform.

  1. From the login screen, click Forgot Password

  2. Enter your username

  3. Enter your email or phone number

  4. Follow the instructions that are emailed or texted to you

 
You will not need an app to use mobile banking on your tablet or iPad. You can access the website and log in through https://www.vermilioncreditunion.com through a browser. The website will react and is responsive to the size of your tablet's screen. The user experience is better through the tablet's browsers like Safari or Chrome versus downloading the mobile banking app on your tablet. 
No, the good news is now you can log in with the use of your personal username instead of having to remember a 19-digit card number. In fact, that unique username is what you should always use going forward once you've logged in the first time. 

Security Features

Simplify your login experience by setting up your phone’s biometric login features (if applicable).

  1. Follow your device’s instructions for turning on Fingerprint ID or Touch ID

  2. Log in to the Vermilion CU Mobile app

  3. From the menu, click Security

  4. Click Set up Fingerprint/Touch ID

Both fingerprint and facial recognition will be available on the new mobile platform, if your mobile device supports it.

One-time security codes provide an additional layer of protection that safeguards sensitive information and certain online banking activities. It’s a numeric security code (up to 7 digits) that you will receive via text message to your mobile phone or to your  email address when you perform certain activities.  The code is time sensitive and valid only for a limited amount of time. Here are some examples of when one-time passcodes are used:

  • Register for online banking
  • First time you sign in to online banking
  • Add a new bill vendor
  • Update contact information
  • Change or reset your password
  • Transfer funds to other members
  • Add an Interac e-Transfer® recipient
First, check your spam or junk folder. If you don’t find it there, click resend the code on your confirmation screen to try it again.

Managing Accounts

If your main account is not already chosen as your "favorite account" you can set it up by following these steps:
1. Go to Accounts
2. Customize Accounts
3. Select the star icon next to the account you want to be the "favorite"
You can update your address, phone number and email address through digital banking.  Go to:
1. My Vermilion
2. Settings
3. Contact Details
Or on your mobile phone, navigate to the menu, select Settings, Contact Details
Yes, you can set up this feature in the Widgets settings on your app. 
1. Navigate to the menu
2. Select Settings
3. Select Widgets
4. Choose the option you would like and select the desired account
The transaction history only appears as one month in the app, but if you go to "view transactions" and click on the search button magnifying glass, you can change the search criteria - including the date range. On desktop, the transaction history date range can be easily changed to go back up to two years. 

Transactions and Payments

  1. On your mobile banking app, you'll want to click on the three lines in the top left corner and then select Mobile Deposit. 
  2. Select an account you want the cheque to be deposited into, and then the amount of the cheque. 
  3. Click on the camera icon to take a photo of the front of the cheque (make sure you allow the app to access your camera on your mobile device to take the photo of your cheque).
  4. The camera should take a picture of the cheque automatically once it is within the range of the camera. If not, you click the photo button on your camera. 
  5. Do the same for the back of the cheque, then hit 'continue'. 
  6. Double check the information is correct, then hit 'confirm'.
  7. Then click 'finish' and it's complete. 
 
Yes, they will. All your current bill payees will be automatically transferred with your new digital banking or on your new Vermilion CU mobile banking app.
The transaction history only appears as one month in the app, but if you go to "view transactions" and click on the search button magnifying glass, you can change the search criteria - including the date range. On desktop, the transaction history date range can be easily changed to go back up to two years. 
Favorite transactions are transactions that you perform regularly.  These transactions are saved in your 'Favorites' so that you can easily complete them in the future.  These transactions can be anything from bill payments, transfers between accounts, transfers to other members and more. 
You can even customize transaction with a name and photo!
Yes, you can add several payments on your payment screen prior to selecting Continue.  This simplifies the steps involved when you have more than one payment to make at a time. 
You can still transfer to another VCU member.  From the transfer screen you will choose 'Another Vermilion Member' and then enter their account number and the amount of your transfer. 
In the past you had to transfer from your LOC Chequing account if you wanted funds from your line of credit.  Now, you can save a step and transfer directly from the line of credit loan to your regular account. 
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